Refund policy
Effective Date: 13 May 2026
At E Dirt London, customer satisfaction is important to us. Due to the nature of our products, please read our Returns & Refund Policy carefully before placing an order.
1. Returns
We may accept returns for eligible products within 14 days of delivery or collection, provided that:
- The item is returned in its original condition
- The item has not been used, damaged, modified, or altered
- All original packaging, accessories, manuals, and components are included
- Proof of purchase is provided
Returns must be approved by E Dirt London Ltd before being sent back.
To request a return, please contact:
2. Non-Returnable Items
We reserve the right to refuse returns where:
- The bike or product shows signs of use, wear, damage, or modification
- Parts are missing
- The product has been improperly assembled, stored, or maintained
- The return request falls outside the applicable return period
Due to the specialist and high-value nature of our products, returned items will be inspected upon arrival.
3. Damaged, Used, or Altered Returns
If a returned bike or product is not in its original condition, we may:
- Deduct reasonable costs from any refund to cover repair, replacement, cleaning, or restoration
- Refuse the refund and return the item to the customer
- Offer repair or replacement options where appropriate
Any deductions will reflect the reduction in value of the item.
4. Faulty or Damaged Products
If your order arrives faulty or damaged, please contact us within 24 hours of delivery or collection at:
Please include:
- Your order number
- A description of the issue
- Clear photographs where applicable
Where a genuine fault is confirmed, we may offer - Subject to warranty terms:
- Repair
- Replacement parts
- Exchange
- Refund where appropriate
This does not affect your statutory rights under UK consumer law.
5. Return Shipping
Unless the item is confirmed faulty or incorrect, customers are responsible for:
- Return shipping costs
- Safe packaging of returned items
- Any insurance required during return transit
We strongly recommend using a tracked and insured delivery service due to the value of the products.
E Dirt London Ltd is not responsible for returned items lost or damaged in transit.
6. Refund Processing
Approved refunds will be processed to the original payment method.
Please allow up to 14 working days for refunds to appear depending on your payment provider.
Shipping costs are non-refundable unless the item is faulty or incorrect.
7. Contact Information
E Dirt London Ltd
Phone: 07770 669393