Terms of service

Effective Date: 13 May 2026

Welcome to E Dirt London. These Terms of Service (“Terms”) govern your use of our website and services. By accessing or using this website, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use this website.

1. Company Information

This website is operated by:

E Dirt London Ltd
1 Smallholdings, Clockhouse Lane
Ashford, England
TW15 2HB

Email: info@edirt-london.co.uk

Throughout the site, the terms “we”, “us”, and “our” refer to E Dirt London Ltd.

2. Website Use

By using this website, you confirm that:

You are at least 18 years old or have permission from a parent or guardian.
You will not use the website for any unlawful or fraudulent purpose.
You will not attempt to interfere with the website’s security, functionality, or operation.
Any information you provide is accurate and up to date.

We reserve the right to refuse service, terminate accounts, or restrict access to the website at our discretion.

3. Products & Services

We aim to ensure all descriptions, pricing, imagery, and availability shown on the website are accurate. However, errors may occasionally occur.

We reserve the right to:

Modify or discontinue products or services without notice.
Correct pricing or typographical errors.
Refuse or cancel orders where necessary.

Product images are for illustrative purposes only and actual products may vary slightly.

4. Pricing & Payment

All prices displayed on the website are in GBP (£) unless otherwise stated.

Payments are processed securely through third-party payment providers integrated into Shopify. We do not store full payment card details on our servers.

We reserve the right to change pricing at any time without prior notice.

5. Shipping & Delivery

Delivery times provided are estimates only and may vary depending on courier services, stock availability, or external factors beyond our control.

E Dirt London Ltd shall not be held liable for delays caused by:

Courier disruptions
Weather conditions
Customs processing
Incorrect delivery information provided by the customer

Risk in products passes to the customer upon successful delivery.

6. Returns & Refunds

Customers may be entitled to returns, refunds, or exchanges in accordance with the UK Consumer Rights Act 2015 and Consumer Contracts Regulations.

To request a return, please contact: info@edirt-london.co.uk.

Returned items must:

Be unused and in original condition where applicable.
Be returned within a reasonable timeframe.
Include proof of purchase.

We reserve the right to refuse returns that do not meet these conditions.

Refunds will be processed to the original payment method where approved.

Please remember to check your return in accordance with our Return Policy.

7. Intellectual Property

All content on this website, including but not limited to:

Logos
Branding
Text
Graphics
Images
Videos
Website design

is the property of E Dirt London Ltd or its licensors and is protected under applicable intellectual property laws.

You may not reproduce, distribute, or exploit any content without prior written permission.

8. Limitation of Liability

To the fullest extent permitted by law, E Dirt London Ltd shall not be liable for:

Indirect or consequential losses
Loss of profits or revenue
Business interruption
Loss of data
Website downtime or technical issues

Nothing in these Terms excludes liability where it would be unlawful to do so, including liability for fraud, death, or personal injury caused by negligence.

9. GDPR & Data Protection

We are committed to protecting your personal data and handling it responsibly in accordance with:

The UK General Data Protection Regulation (UK GDPR)
The Data Protection Act 2018

Any personal information submitted through this website will only be used for:

Processing orders
Customer communication
Service delivery
Legal and administrative purposes
Marketing communications where consent has been provided

You have the right to:

Request access to your personal data
Request correction or deletion of your data
Withdraw consent for marketing communications
Lodge a complaint with the UK Information Commissioner’s Office (ICO)

For privacy-related enquiries, contact:
info@edirt-london.co.uk

You should also publish a separate Privacy Policy and Cookie Policy on the website for full GDPR compliance.

10. Cookies

This website may use cookies and similar technologies to improve user experience, monitor website performance, and support marketing functionality.

By continuing to use the website, you consent to the use of cookies in accordance with our Cookie Policy.

11. Third-Party Services

This website may contain links to third-party websites or services, including Shopify integrations, payment gateways, analytics tools, or social media platforms.

We are not responsible for the content, security, or practices of third-party websites.